Service History 19 - DC Appliance Repair (2024)

Job Details:12/12/2023

Replaced wheels and belt cleaned base tested ; used 1 4392067 (Repair kit) from stock

Job Details:12/12/2023

Found ice maker has timed ice making error ; ordrng 1 W11658802 (Ice maker)

Job Details:12/12/2023

Found buzzing noise coming from burner every time it ignites noise stops when flame goes out took apart could not find anything ordering new Burner assembly we will call when we get the part ; ordrng 1 280119 (Burner)

Job Details:12/12/2023

Found suspension rod not hooked into correct position causing unit to bang around repositioned unit now works correctly

Job Details:12/12/2023

Replaced parts tested unit is now operating correctly

Job Details:12/12/2023

Replaced bad element tested

Job Details:12/12/2023

Replaced bad suspension tested unit is operating correctly

Job Details:12/12/2023

"Customer complaint of unit not making ice. Verified temps. Ran harvest cycle on icemaker. Could not find home position. Diagnosed failed ice maker. Part on backorder. Customer paid for service call, part and shipping. ; ordrng 1 W10882923 (Icemaker)"

Job Details:12/12/2023

Customer complaint of unit not spinning out. Diagnosed failed run capacitor. Repaired with new capacitor. Ran calibration. Ran diagnostic cycle. Unit works as it should ; used 1 W11395618 (Capacitor) from stock

Job Details:12/12/2023

Customer complaint of squealing noise from dryer. Diagnosed failed idler pulley. Repaired with new pulley. Ran test cycle to verify repair. Unit works as it should ; used 1 279640 (Pulley) from stock

Job Details:12/12/2023

Customer complaint of unit top rack sliding out. Confirmed issue. Installed clips according SP W11438315. Unit works as it should

Job Details:12/12/2023

"Customer complained that the unit was dead. Polarity, voltage, and power filter fuse check good. 120VAC present at the main control board. Unit beeps when the user interface buttons are pushed. All other functions, vent fan, cavity light, etc. aren't being powered. Troubleshot down to a failed control board. Repaired with new control. Tested unit to verify repair. Unit works as it should"

Job Details:12/12/2023

Customer complaint of items in RC freezing. Went through diagnosis. Found loose connection at control. Repaired by securing connection. Tested unit. Unit works as it should

Job Details:12/12/2023

Customer complaint of squealing noise from dryer. Diagnosed failed rollers. Repaired with dryer repair kit. Tested unit to verify repair. Unit works as it should ; used 1 4392067 (Kit) from stock

Job Details:12/12/2023

part was damged wasnt avle to see damgened untill i took blue tape off need new one; ordrd 1 W11094883 (front-pan)

Job Details:12/12/2023

installed new part unit is working fine t5old customer give it 24-48 hours for ice

Job Details:12/12/2023

custiomer stated that the unit is making a nosie found that the gear case is leaking water and oil all over the floor needs to be changed out; ordrd 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11449840 (gear case)

Job Details:12/12/2023

customer stated that theunit is not filling up with water at all then found to be the drain motorr it had a blockage in it cleaned it out working fine now

Job Details:12/12/2023

installed new parts unit os cooling n o issue

Job Details:12/12/2023

customer stated that the unit is making a noise found it to be a screws on the door took out working fine

Job Details:12/12/2023

customer stated that the unit wasnt draining found there to be a pillow case took unit apart cleaned area unit i sworking fine now without issue

Job Details:12/12/2023

"Customer states unit progressed through cycle but overfilled with 20 minutes left causing water to get on floor. Tested unit, unit control malfunctioned during 3rd diagnostic cycle, would not stop sending power to hot water valve. Pressure sensor and pressure hose test ok, determined new control needed. Quoted p+l ; ordrng 1 EBR79584103 (Board)"

Job Details:12/12/2023

"Customer states unit knob damaged, thinks its due to overheating. Tested unit, unit convection fan not cycling, new fan motor needed. Fan not running cause of overheating damaged knob and knob bezel. New fan, knob, bezel needed added to special marcone cart seeking authorization; ordrng 1 W11188712 (Bezel) and 1 W11122880 (Knob) and 1 W11043837 (Fan motor)"

Job Details:12/12/2023

"Customer states unit throws fAe5 code. Inspected unit, found chewed wires going to float switch, repaired wires, unit now not throwing code. When testing unit noticed drain hose has been chewed through as well, new drain hose needed. Quoted $310.28, customer is going to consider new unit; ordrng 1 W11614117 (Drain hose)"

Job Details:12/12/2023

"Customer states unit bangs when in spin cycle. Tested unit, unit passed all diagnostic tests and is balanced properly. Explained operation to customer as unit does have washplate. Unit throwing f3e3 code at end of diagnostic cycle, water temperature sensor fault. New water valve needed, ordered via marcone.; ordrng 1 W11220230 (Water valve)"

Job Details:12/12/2023

"Customer stated unit leaked water, would not drain, customer cleaned out coin catch and unit now draining. Inspected unit, unit passes all diagnostic tests, automatic and manual. No error codes saved on CPU, watched unit progress through complete quick wash cycle as well. No leaks coming from unit, no issues found with unit."

Job Details:12/12/2023

"Replaced idler pulley, tested unit, unit no longer making noise and is working as designed."

Job Details:12/12/2023

"Customer states unit keeps filling. Tested unit, unit control sending power to valve but will not stop sending power even when cycle is cancelled. Water valve relay on board getting stuck open, quoted new backordered control replacement at $528.44, customer is pursuing new unit at this time.; ordrng 1 WPW10391042 (Control)"

Job Details:12/12/2023

"Customer states unit fills but does not clean dishes. Inspected unit, unit filling and draining ok, not cycling water throughout tub. Motor is seized, new sump assembly needed. ; ordrng 1 W11087376 (Sump)"

Job Details:12/12/2023

"Customer states unit does not dispense fabric softener from drawer. Inspected unit, unit fabric softener not dispensing, drawer and housing are not clogged. Determined new drawer and drawer housing needed, ordered via marcone.; ordrng 1 W11127357 (Drawer housing) and 1 W11127356 (Drawer)"

Job Details:12/12/2023

Customer states the dryer will not turn on. Determined that the lint trap seal is damaged and got jammed in the blower wheel. Part is in cart at Marcone. ; ordrng 1 W10868675 (Seal)

Job Details:12/12/2023

Customer states the dishwasher will not clean the dishes at all. Determined that the motor/sump assembly needs replaced. Will pick up part at V&V. ; ordrng 1 W11416363 (Pump&Motor)

Job Details:12/12/2023

Customer states the freezer liner is cracked. Called and documented with techline. Techline stated the customer is within the 30 day cosmetic window and they will need to contact customer care to go over their options. SR # 7738008455

Job Details:12/12/2023

Opened the box and the wrong part was shipped. Packing list has the right part number but V&V sent the wrong part and not the strike. New part is in Marcone cart and we need credit from V&V. ; schdld next appmnt for 12/19 TUE !

Job Details:12/12/2023

Customer states the refrigerator is making the same noise as before. Determined that the control needs replaced again. Part is in cart at V&V. ; ordrng 1 WPW10594329 (Control)

Job Details:12/12/2023

Customer states the washer was vibrating a lot and was bouncing around. Determined that the suspension needs replaced. Part will be picked up at local V&V. ; ordrng 1 W11217817 (Suspension)

Job Details:12/12/2023

Customer states the dishwasher will not clean the dishes. Determined that the motor/sump assembly needs replaced. Part is in cart at V&V. ; ordrng 1 W11613479 (Pump&Motor)

Job Details:12/12/2023

"Customer states the washer is noisy during the spin cycle. Replaced cam and drive belt. Parts were supplied by the company. Tested unit, operation okay."

Job Details:12/12/2023

"Customer states the washer is noisy when running a cycle. Replaced motor and belt. Tested unit, operation okay. ; used 1 W11026785 (Motor-Drive), and 1 W11239857 (Belt) from stock"

Job Details:12/12/2023

Customer states the oven will not light. Determined that the ignitor needs replaced. Part is in cart at V&V. ; ordrng 1 W11524031 (Ignitor)

Job Details:12/12/2023

"replaced the adapter and control due to a broken wire shourting out the control, replaced and tested all other operations ok"

Job Details:12/12/2023

"the diswhasher is not drying due to the heater not connected, reinstalled the heater and tested all other operations ok."

Job Details:12/11/2023

Customer complaint of oven not working. On diagnosis I found that the control board is faulty. Ordered part and rescheduled. Customer paid service call. Will pay remainder when repair is complete ; ordrng 1 WPW10556708 (Control)

Job Details:12/11/2023

Customer complaint of unit not running cycles. Diagnosed faulty control board. Ordered part and rescheduled. Customer paid in full ; ordrng 1 W11616491 (Control)

Job Details:12/11/2023

Customer complaint of unit not running cycles. Diagnosed faulty control board. Ordered part and rescheduled. Customer paid in full ; ordrng 1 W11616491 (Control)

Job Details:12/11/2023

Customer complaint of light in rc not working. Diagnosed failed module. Exparted to customer. Customer will call when part arrives ; ordrng 1 W11470191 (Led module)

Job Details:12/11/2023

Customer complaint of unit not completing cycles. Diagnosed faulty control. Ordered part and rescheduled ; ordrng 1 W11419171 (Control)

Job Details:12/11/2023

Customer complaint of unit not drying. Diagnosed loose connection at secondary gas coil. Repaired by securing connection. Ran test cycle to verify repair. Unit works as it should

Job Details:12/11/2023

roller 16.34pulley 29.06D511255P belt 26.22customer stated loud noise found it ot be the pully and roolers also found belt to be bad needs new one piece dropped down on right side; ordrd 2 D510708P (rolloer)s and 1 D516792 (pulley) and 1 D511255P (belt)

Job Details:12/11/2023

the unit is not heating found it to be the thermstat will need anew one; ordrd 1 6931EL3003D (thermstat)

Job Details:12/11/2023

installed new light in fridge unit is working fine without issue

Job Details:12/11/2023

f5e2 ffe4 f8e1 customer will need a bunch of parts for unit to be fix will need new soap dispensor and screwa new control board main and new door latch will have to drill out soap dispensor tho labor rate goes up told customer to just get a new one

Job Details:12/11/2023

customer stated that theunit isnt cleaning good enought found it to be the spray arms blocked up need 2 more; ordrd 1 WP3400918 (retainer) and 1 WPW10327455 (spray arm upper) and 1 WPW10448645 (upper spray arm ret)

Job Details:12/11/2023

installee both board unit is working not bring up error code ran test got unit up to 350 then shut them off still no error code toild csutomer to use it and let us know

Job Details:12/11/2023

installed parts still doing the same thing runs for a min then shuts off comeback on for 15-20 then shnut off did find that the flame has some discolorradion ordering a new burner scoop; ordrd 1 WP693140 (dryer burner)

Job Details:12/11/2023

installed belt unit is working fine with out issuew

Job Details:12/11/2023

"Customer states unit is not spinning. Tested unit, no error codes saved in CPU and unit passing all diagnostic tests. Adjusted washer legs to balance unit, unit spinning and agitating properly. Called tech line to document, updated customer info and registration with techline, sr#7737990337"

Job Details:12/11/2023

"Customer states unit did not spin again and now was running drain pump continuously, would not unlock lid. Unit enters diagnostic mode, but skips to end of diagnostic cycle and thinks it has passed every test. Determined main control intermittently malfunctioning, gave $502.90 quote for backordered control, customer is going to pursue new unit at this time, job completed"

Job Details:12/11/2023

"Customer stated unit makes weird noise and will not rotate. Tested unit, noise coming from motor, motor getting power from board but is locked and will not rotate. New motor needed, quoted $465.20, customer needs to console with significant other, will call if they decide to pursue repair."

Job Details:12/11/2023

"Replaced door springs, unit door now opening and closing properly, job completed."

Job Details:12/11/2023

"Customer states unit bangs when in high speed spin. Inspected unit, unit not level with floor causing out of balance issue. Adjusted and raised right side legs so unit is now level with floor. Unit passes all diagnostic tests, has good suspension, and is now balancing properly."

Job Details:12/11/2023

"Customer states unit is not spinning. Tested unit, no error codes saved in CPU and unit passing all diagnostic tests. Adjusted washer legs to balance unit, unit spinning and agitating properly. Called tech line to document, updated customer info and registration with techline, sr#7737990337"

Job Details:12/11/2023

"Replaced damaged drum, when replacing drum UI Fascia cover cracked when being removed off unit, new UI needed ordered via marcone; ordrng 1 W11413567 (UI)"

Job Details:12/11/2023

"Customer states unit will not latch. Inspected unit, unit latch receiving power from board, is latching properly. Board is not detecting latch position when latch is locked, board will also not enter diagnostic mode so I am unable to test unit overall functionality. New board needed, ordered via marcone.; ordrng 1 W11626074 (Board)"

Job Details:12/11/2023

"Customer states unit takes about 60 seconds after hitting start button to start filling with water. Inspected unit, unit progressing from sensing into wash in proper tim, passing all diagnostic tests with no issues. Advised customer on unit operation and that a delay on water fill is normal because board needs time to calculate how much water to use. Unit working as designed, job completed."

Job Details:12/11/2023

"the washer is not spining out due to the cam nut loose, replaced and calibrated,; used 1 W10721967 (CAM) from stock"

Job Details:12/11/2023

"the refrigertaor is not cooling due to the drain tube clogged, calusing the return vent to clog. cleaned put the vent and tube. tested all other operations ok"

Job Details:12/11/2023

the dryer is loud due to a bead stuck io the front seal. cleaned out the seal and tested all other operations ok.

Job Details:12/11/2023

"evap fan seized, replaced the evap fan and tested all other operations ok; used 1 WP2315539 (MOTOR-EVAP) from stock"

Job Details:12/11/2023

the dryer is not starting due to the thermal cut off opened up. replaced the cut off and instruced to clean and replace flex vent.; used 1 WP3392519 (THERMO CUT OUT) from stock

Job Details:12/11/2023

"the refrigerator is lealing out of the ice maker due to the fill tube not sitting in the ice maker all the way, reinstalled the ice maker and tested all other operations ok."

Job Details:12/11/2023

"the ice maker is leaking due to the drain line kinked. pulled unit out and unkinked, reinstalled the unit and tested all other operations ok."

Job Details:12/11/2023

"replaced the motor and recibrated, ran a spin cycle. all operations are working as desinged"

Job Details:12/11/2023

"the dishwasher is not starting due to a glitch in the control. reset the control and cycled the dishwasher, all operations are working as desinged"

Job Details:12/11/2023

Defrosted and unplugged defrost drain.

Job Details:12/11/2023

"Unit has an open element, ordering element. Labor 99.65. ; ordrng 1 DC47-00019A (Element), used 1 SH18 (Shipping) from stock"

Job Details:12/11/2023

"Unit is not cool enough in the fridge, low refrigerant. Unit needs an evaporator.Customer is looking at new. WPW10143759 17.09W11492867 142.07Labor 397.00Service call 118.95 (paid) SH 18+ tax."

Job Details:12/11/2023

"Unit is blowing the breaker when it tries to ignite. Main control on back order, saftey valve is shorting and causing breaker to blow.DE92-02588D $270.00Ignitor $ 53.00Saftey valve DG94-00449A $310.00.Customer is looking into a new stove."

Job Details:12/11/2023

Replaced open element.

Job Details:12/11/2023

"Unit needs a bearing, no repair no charge."

Job Details:12/11/2023

Repaired loose bolt on the drive motor.

Job Details:12/11/2023

"Poor frost pattern on the evaporator, ordering evap. ; ordrng 1 W11507067 (Evaporator)"

Job Details:12/11/2023

"complaint unit kicking GFI circuits...no faults present in diagnostics..cycled broil,tests ok,cycled oven at 350*,came up to temp without kicking breaker...called techline SR#7737994125...advised to put unit on dedicated non GFI circuit"

Job Details:12/11/2023

"complaint F9 E1 error code,no drain...replaced faulty drain pump,cycled fill/drain 3xs,all tests ok,returned to service; used 1 w11412291 (drain pump) from stock"

Job Details:12/11/2023

"complaint ring off tub..re-installed ring,returned to service"

Job Details:12/11/2023

"complaint burners spark continously...gave cust est for new ignition sw harness..doesnt want repaired..removed wiring from sw so cust can use unit,without turning power off...returned to service"

Job Details:12/11/2023

"complaint of noisey operation..powered unit up,some rattling from conds coil on floor,tucked insulation under coil,advised cust comp sounds normal...returned to service"

Job Details:12/11/2023

"complaint noisey operation,no ice...tightened loose screws on conds motor..cust informed me leaks from behind when cycling I/M..built in unit,cannot pull out...removed I/M for more room in frz"

Job Details:12/11/2023

"replaced wash motor,cycled,all tests ok,returned to service"

Job Details:12/11/2023

"complaint no ice..frz temp was 1* upon arrival..in diagnostics,I/M has bad thermistor..must replace to repair..pt on Marcone cart..re-sched for 12/18/23 8-12; ordrd 1 W11546935 (I/M)"

Job Details:12/11/2023

"unit has bad ui, intermittantly no operation, works for 30mins once reset. ordered new ui and bezels via marcone.; ordrd 1 W10814133 (bezel) and 1 W10909669 (ui)"

Job Details:12/11/2023

"unit not defrosting. bad main control, bimetal is closed. replaced control, steamed evap. all operations now test OK; used 1 WPW10503278 (CNTRL) from stock"

Job Details:12/11/2023

"replaced motor, cycled unit. all operations now test OK"

Job Details:12/11/2023

"C/S unit was screeching while cooking potatoes. cycled unit, all operations test OK."

Job Details:12/11/2023

"basket speed faults. bad shifter. replaced actuator, cycled unit. all operations now test OK; used 1 W10913953 (ACTUATOR) from stock"

Job Details:12/11/2023

"ui has no operation. cycled power to unit, all operations now test OK"

Job Details:12/11/2023

unit has broken burner knob. ordered new knob via marcone. broiler still intermittant.; ordrd 1 W11174696 (knob) and 1 W11676566 (burner tube)

Job Details:12/11/2023

Found unit not spinning due to a broken belt replaced tested unit is now working properly ; used 1 341241 (Belt) from stock

Job Details:12/11/2023

Found unit not spinning due to a broken belt replaced tested unit is now working properly ; used 1 341241 (Belt) from stock

Job Details:12/11/2023

Found unit leaking from inlet hose tightened hose leveled machine tested unit is now working properly