The Extranet is an administrative dashboard that helps you manage your property. Learn how to access your account with our step-by-step guide for first-time log-ins, password recovery, and logging in from new devices.
In this article
- Logging in to the Extranet for the first time
- Log in to your Group Extranet
- What to do if you’re locked out
- Logging in from a new device
- FAQs
Logging in to the Extranet for the first time
To log in to the Extranet for the first time, follow these steps:
- Go to the Extranetsign-in page
- Enter your username and clickNext
- Enter your password and click Log in
Your log-in credentials are the same as the ones you entered when creating your account during the sign-up process. The log-in process is the same for allExtranet account types.
Note: If you were invited to manage a property using the Extranet and didn’t create the account yourself, you’ll need to log in using the email address and password you use to log in to your own Extranet.
Two-factor authentication (2FA)
For security reasons, logging in to the Extranet requires 2FA.2FA is a security method that requires you to use two forms of identification to log in to the Extranet and access confidential data. You first need to enter your user credentials, then provide a PIN that you can generate via the Pulse app or receive via text.To further ensure your security, you may be prompted with multiple authentication requests depending on the actions you want to take on the Extranet.
To be able to receive your 2FA PIN and access the Extranet account at all times:
- Have the Pulse app installed on your phone toreceive your second piece of authenticating info immediately and securely. To get your verification code,log in to the app and go to theMore page. You have limited time to enter your PIN on the Extranet.
Make sure your phone number is always up to date. Learn how to update your contact info or add an additional phone numberin this article. We recommend adding a backup 2FA phone number in case the first number isn’t accessible or is out of reach.
Note: To protect yourself and your guests from malicious or fraudulent activity, you may be prompted to log in using 2FA multiple times within 24 hours.
Once you’ve successfully logged in, you'll reach your Extranet homepage or your group homepage. On theExtranet you’ll be able to:
- Access your property information such as your property ID and view your property ad on our platform.
- Update your availability and room types, add photos, and request text changes to your property page.
- Discover opportunities designed to boost your performance like setting up deals and offering discounts to travelers.
If you’ve worked with us before or have previously started but not completed a registration using a specific email address, we’ll send your log-in details to that same email address after we review your new registration. We’ll also email you a link to create your personal password.
To learn more about changing or resetting your Extranet log-in details, readthis.
Log in to your Group Extranet
If you manage more than one property, you may have access to the Group Extranet. Group Extranet is a management page that gathers different properties in an overview, allowing you to manage them more easily and saving you time when managing your portfolio.
To log in to your Group Extranet, follow the usual log-in steps by entering your username and password. Whether you have a primary, admin, or non-admin account, you’ll get access to the Group Extranet homepage where you can navigate and manage tasks for all the properties in your portfolio.
With a primary account, you can access all pages. With other accounts, you can’t access sensitive financial information.
Logging in to the Group Extranet may require 2FA. You might receive your second piece of authenticating info via text sent to the number in your account or via the Pulse app.
To receive the text, make sure your phone number is up to date by following these steps:
- Log in to the Extranet
- Click the user account icon and chooseContacts
- Add your contact info under “Primary point of contact”
What to do if you’re locked out
If you forget your username and password, you can recover them by clickingHaving trouble signing in?, then eitherForgot your username? orForgot your password? on the Extranetsign-in page.
In exceptional cases, if you can’t complete 2FA, follow these steps:
- Select Unable to verify? when prompted for the PIN.
- Select the reason you can’t complete the verification process.
- Contact customer service and provide them with the PIN on your screen. They’ll provide you with a new verification code. You’ll have to provide your property ID and call from a number listed on the Extranet
- Use the code to sign in
Note: Extranet accounts that haven’t been used for more than six months will be locked. Those that haven’t been used for more than 24 months will be disabled. In situations when you’re locked out, you’ll need to contact our Customer Service team for assistance.
If you’re having problems logging in and need more guidance, take a look at thesetips for accessing your account.
Logging in from a new device
When logging in to the Extranet from a new device on a web browser, you’ll be asked to verify your details as outlined above, either via text or a Pulse verification code.
You can choose one of these options:
- Text message– select this option to have a six-digit code sent to your phone.
- Pulse verification code– log in to the Pulse app and get your PIN by following these steps: tapMore, thenSettings, andExtranet PIN.
Enter your six-digit code or PIN. Now you’ll be able to access the Extranet again.
